Privacy Policy

Effective Date: August 13, 2025
Entity: HyperStream LLC (d/b/a “WorkLinkers”)
Address: PO Box 802, Burleson, TX 76097, USA
Contact: [email protected]

WorkLinkers (“WorkLinkers,” “we,” “us,” “our”) provides software for quoting, scheduling, invoicing, communications, and related services for contractors and service businesses, and may offer a marketplace that connects businesses with potential customers (together, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with worklinkers.com and the Services. WorkLinkers is not affiliated with worklinkers.com or any similarly named service.

By using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

1) Scope & Roles

Controller. For your account and usage data, HyperStream LLC is the “controller.”
Processor. For “Customer Data” you upload about your own customers (e.g., names, phone numbers, addresses, quotes/invoices), we process that data on your instructions. You (the business customer) are the controller of Customer Data. A Data Processing Addendum (“DPA”) is available upon request and, when executed, is incorporated by reference into your contract with us.

2) Information We Collect

Account Data. Name, email, business name, trade/type, role, phone, city/state/country, login credentials, plan tier, affiliate/referral identifiers.
Customer Data. Your customers’ contact details, job details, photos/attachments you upload, quotes, invoices, messages, appointments, and related records.
Payment & Billing Data. We use Stripe (or other PCI-compliant processors) for payments. We do not store full card numbers. We receive tokens, transaction references, billing address, plan, last 4 digits, and status for receipts and fraud prevention.
Usage & Device Data. Log files, IP address, device/browser info, timestamps, pages viewed, referrers, crash logs, and telemetry to secure and improve the Services.
Support & Communications. Emails, chat transcripts (which may be AI-assisted), call recordings (if any), and metadata needed to resolve issues and improve support quality.
Cookies/Tracking. Cookies, pixels, local storage, and similar technologies for authentication, preferences, analytics, and (where used) advertising/retargeting.

Marketplace Data (future). Ratings/reviews, job outcomes, lead responses, and fulfillment metadata when you engage with our marketplace.

3) Sources

Directly from you (account setup, forms, uploads).

Automatically (site/app usage, cookies, device).
Third parties (payment processors; analytics; identity, fraud, and abuse-prevention partners; lead sources you authorize us to connect).

4) How We Use Information (Purposes)

Provide, operate, maintain, and secure the Services.
Process subscriptions, invoices, and receipts; detect/prevent fraud and abuse.

Facilitate quotes, scheduling, messaging, and—in the future—marketplace transactions between businesses and end-customers.

Personalize experiences; remember settings and preferences.
Analyze usage to improve features, reliability, and support.
Communicate about service updates, security, billing, and marketing (where permitted).
Comply with law, respond to lawful requests, enforce terms, and protect rights and safety.

No sale of Customer Data for money. We do not sell Customer Data for monetary consideration. If we “sell” or “share” personal information as defined by certain privacy laws (e.g., for cross-context behavioral advertising), we will provide the required “Do Not Sell or Share” mechanism.

5) Legal Bases (EEA/UK/Switzerland)

Where applicable, we process personal data based on: (i) contract necessity (to provide the Services); (ii) legitimate interests (security, product improvement, fraud prevention, limited direct marketing); (iii) consent (non-essential cookies/ads, certain marketing); and (iv) legal obligations (tax, accounting, compliance).

6) Cookies & Similar Technologies

Essential (login/session security, fraud prevention, load balancing).
Analytics (e.g., Google Analytics or similar) to understand feature usage and performance.
Advertising/Retargeting (if enabled) for measuring campaign effectiveness and reaching likely users.

Where required (e.g., EU/UK), we present a consent banner and only set non-essential cookies after opt-in. You can manage preferences at any time via our cookie settings link (to be placed in your site footer).

7) AI & Automation

We may use AI/automation to: (a) assist support; (b) surface insights (e.g., draft estimates/messages), and (c) help detect abuse. We do not use your Customer Data to train general-purpose third-party models without your explicit consent. We may use de-identified/aggregated telemetry to improve models and features.

8) Sharing & Disclosures

We share data with:

Service Providers (processors): hosting, storage, email and SMS delivery, analytics, logging, error tracking, payments (Stripe), customer support, authentication, security/fraud, and (optional) marketing tech.

Business Partners (if you opt into integrations) at your direction.

Affiliates and corporate successors (e.g., merger, acquisition) subject to this Policy.
Legal/Compliance: to comply with law, protect rights/safety, or respond to lawful requests.

We maintain written contracts with processors requiring confidentiality and appropriate safeguards. A list of material sub-processors is available on request; we will post material changes with advance notice where required

9) International Transfers

We are U.S.-based. If you are outside the U.S., your data may be transferred to and processed in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., EU Standard Contractual Clauses and, where applicable, EU-U.S. Data Privacy Framework/UK extension). You can contact us for copies of relevant transfer mechanisms (with redactions where needed).

10) Data Retention

We retain:

Account Data for the life of the account and up to 12 months after closure (unless longer is needed for legal claims, audits, taxes).

Customer Data for the life of your account; upon closure, we delete or de-identify within 90 days, subject to legal holds/backups (typically purged within 30–60 days).
Logs/Telemetry for 12–24 months (shorter for high-volume logs).
Billing/Accounting Records for 7 years or as required by law.

11) Security

We use reasonable and appropriate administrative, technical, and physical safeguards (e.g., access controls, encryption in transit, audit logging, network isolation). No system is 100% secure. If we learn of a breach, we will notify affected users and regulators as required by law.

12) Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it. Users 16–17 should only use the Services with parent/guardian involvement and in compliance with applicable law.

13) Your Choices

Email Marketing. You can unsubscribe via the email footer or by contacting [email protected].

Cookies. Adjust browser settings and our on-site cookie preferences.

Integrations. You control what third-party integrations you enable.

14) Your Rights (Where Applicable)

Depending on your location (e.g., EU/UK, CA/CO/CT/VA/TX and other U.S. states), you may have rights to: access; correct; delete; obtain a portable copy; opt-out of targeted advertising, sale, or profiling; and limit the use of certain sensitive personal information.
How to exercise: email [email protected] or [email protected] with your request and sufficient information to verify your identity.
Authorized agents (US states): we honor verifiable agent requests as the law requires.
Appeals: if we deny your request, you may appeal by replying to our decision. If unresolved, you may contact your regulator (e.g., your state AG or an EU DPA).

15) Marketplace & Communications Compliance (Important)

If you use messaging features (SMS/email/voice) through the Services, you are responsible for obtaining all legally required consents from your contacts and for complying with laws, including TCPA/CTIA, CAN-SPAM, and applicable anti-spam, telemarketing, and consumer protection laws. We may monitor for abuse and suspend accounts that violate law or our Terms.

16) Third-Party Sites & Services

Our Services may link to or integrate with third-party websites/services. Their privacy practices are their own. Review those policies before using them.Our Services may link to or integrate with third-party websites/services. Their privacy practices are their own. Review those policies before using them.

17) Changes to This Policy

We may update this Policy. The “Effective Date” shows when it took effect. If we make material changes, we’ll notify you (e.g., by email or in-app notice).